Before your first consultation: what to expect, what to bring

What the fifteen minutes actually contain

The shape is consistent: a hello that is allowed to be awkward, a question like "what has you reaching out now?", space for whatever version of an answer you have, your questions about how sessions work, and, if you want it. A concrete next step. Nothing is diagnosed, nothing is decided on the call, and "I want to think about it" is a fully respectable ending. So is "I don’t think this is the right fit," said by either of you; the call exists to make that discovery cheap.

You do not need a tidy story. "Things have been heavy and I don’t know exactly why" is a complete and common opening. If it helps to prepare something, prepare one sentence: what you would want to be different in three months. Everything else can be found together later.

Questions worth asking, if you want a list to steal from: how sessions typically run, experience with what you are bringing, fees and how coverage works, and anything from the questions-to-ask guide. A counsellor who bristles at being interviewed is answering a question too.

The practical checklist

• Online only, Nothing to travel to. There is no office to come to; the call is by secure video, from wherever you can be private.
• A device with a camera, Phone, tablet or laptop. Nothing to install; the confirmation email carries the video link. Headphones help more than people expect, for privacy and for feeling less like a broadcast.
• A private-enough corner, A bedroom, a parked car, an office with a door. It needs to be private for fifteen minutes, not soundproofed for a lifetime, and saying "I only have semi-privacy today" is fine.
• The location question, Sessions are for people physically in Canada: British Columbia with any counsellor, anywhere in the country with Camille. A registration and insurance boundary, not a preference, so say where you are when you book.
• Language, The consultation can run in English, Punjabi or Tagalog, depending on the counsellor: English with either, Punjabi with Savneet, Tagalog with Camille, or a mix. Nothing needs translating for the counsellor’s benefit.
• If the time stops working, Rescheduling with at least 24 hours’ notice is free; with less notice, or for a no-show, 50% of the fee is kept. A life that needed counselling is exactly the kind of life that sometimes needs to move an appointment.

On being nervous

Almost everyone is. Reaching out took most people months, and the call carries a weight far beyond its fifteen minutes, which is worth saying because the nervousness is often read, from inside, as evidence of not being ready. It is evidence of the opposite: things that do not matter do not make people nervous.

Two reframes that help. The call is mutual. You are assessing fit as much as being assessed, and fit predicts outcomes better than credentials do. And the worst realistic outcome is a slightly awkward quarter-hour that cost nothing and taught you what you are looking for. People survive far worse Tuesdays.