Book a free consultation with Camille or Savneet.

Online. The consultation and every session are by secure video, from wherever you are sitting. There is no office and nowhere to attend; any address on a booking confirmation is the booking system’s mailing record, not a place to go.

You say what brought you here, in your own words. There is no form and no history to assemble. “Something is off and I do not know what” is an ordinary opening, and a large share of consultations start close to it.

You hear how the work would go: the approach that fits what you have described, roughly how long that tends to take, and what it costs. Then you decide, in your own time. Nobody is asked to commit on the call.

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Tap the diagram to open it full size, or scroll it sideways.

Session one is the whole picture: what is going on, how long it has been going on, and what you want to be different. Before the first paid session you sign the practice’s consent form, which puts the limits of confidentiality and the 24-hour cancellation rule in writing. Session one then covers what brought you, some history, current concerns and safety, and you can decline to go into anything.

Sessions two and three look for the pattern underneath the episodes rather than working through them one at a time.

Around session four there is a deliberate check on whether this is working, asked out loud rather than left to you to raise.

After that it is your call, every time. How long therapy takes covers the commitment honestly, and when therapy is not working covers what to do if it is not.

No. You are also not expected to tell the whole story: fifteen minutes is not enough for that and it is not what the call is for. If it helps to arrive with anything, one sentence on what is going on and one on how long it has been going on is more than sufficient.

The link arrives by email and opens in your browser: nothing to install, no account to create, and sessions are never recorded. You are never required to be on camera to be in a session. Bookings and records are held in Cliniko, in an account on its Canadian region. The privacy page names every service involved.

Nothing goes to your employer, your family, your doctor or your insurer without your written consent. A receipt you claim with shows that a session took place, the fee and the counsellor’s RCC designation, not what was said; an RCC does not diagnose, so there is no diagnosis on it either. Receipts and booking emails go only to the email address you give, so a personal address keeps them out of a work inbox. Session notes are brief working notes, not transcripts, held in Cliniko’s Canadian region, and sessions are never recorded. What an insurer reports to the employer that sponsors the plan is set by the plan, not by this practice, so if that matters to you, ask the plan. Confidentiality has legal limits, which are risk of serious harm to you or someone else, a child or vulnerable adult at risk of abuse or neglect, or a court order.

The consultation goes both ways, and the more useful version has you asking rather than only answering. What approach would you use for this and why. How would we know it was working. What do you not work with. What does it cost and is that the whole cost. Questions worth asking a therapist sets out the full list along with the answers that should make you wary. Every one of them is fair game here.

A consultation that ends with “this is not the right fit” is a success, not a failure. Sometimes that means a different counsellor; sometimes a physician, a psychologist for a formal assessment, or a specialised service. The limits of what this practice does are listed openly on standards and accountability, and being told one of them applies to you is a better result than a booking that was never going to help.

If cost is the obstacle, low-cost counselling in BC lists the free and reduced-cost routes, several of which have no waitlist at all.